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Frequently Asked Questions

What kind of testing is this?

Defy Your DNA tests are genetic health risk assessments. They are ONLY intended to assess your overall risk level for certain conditions based on your genetic profile. This testing should not be used to diagnose any medical conditions. If you feel that you want diagnostic testing based on your results, we encourage you to take your results to your doctor. Your doctor can order diagnostic tests from Kashi Clinical Labs or from a lab of their choice.

Is this testing approved by the FDA?

In general, the FDA does not review direct-to-consumer tests for general health and wellness purposes. The FDA considers these ‘risk assessment’ tests to be of low risk because they are not used to diagnose health conditions. Direct-to-consumer tests can also be called ‘direct access’ or ‘patient-authorized’ testing.

Defy your DNA is a Kashi brand. Kashi Clinical Laboratories is certified under the Clinical Laboratory Improvement Amendments (CLIA), and accredited by the College of American Pathology (CAP) and the American Society for Histocompatibility and Immunogenetics (ASHI).

You can read more about the FDA’s position on direct-to-consumer testing.

Is this type of testing safe?

Yes, Kashi Clinical Labs is an accredited lab, licensed in all 50 states. Our lab provides results to physicians and their patients each day. Defy Your DNA is unique because it lets you choose your own tests based on what’s important to you.

In 2015, the American Association for Clinical Chemistry (AACC) – the leading professional society for laboratory science – first announced its support for increased consumer access to direct-to-consumer lab tests. AACC recommended that people only order these tests from CLIA-certified labs. Kashi is CLIA-certified and accredited by the College of American Pathologists (CAP).

Will you file with my insurance company?

Defy your DNA offers prepaid consumer-initiated testing. We do not file claims with insurance providers.

Can I use my flex spending card to pay for testing?

We accept VISA and MasterCard. Check with your benefits administrator for questions about using your flex spending card.

How soon will I get my kit?

We ship collection kits via the US Postal Service. You collect your sample and return it using a prepaid mailer. Kits are normally received in the laboratory 3-5 days after they are mailed.

How long does the testing process take?

Kashi Clinical Labs will return your Defy Your DNA test results with 2 weeks (10 business days).

What type of medical science is used to determine my results?

Kashi Clinical Labs uses single-nucleotide polymorphism testing, which is called “snip testing” and abbreviated as SNP. In the genes of the human body, the ‘coding’ is written as either a C, T, A, or G (representing the 4 types of DNA building blocks: cytosine, thymine, adenine, and guanine). While some codes (or ‘nucleotides’) are common in certain locations, others are rare. Certain differences across the human genome are called “snips” (SNPs). Some SNPs help explain why some people are more likely to develop certain diseases than others.

Will my relatives have the same SNPs?

Your closest relatives (parents, children, siblings) will be the most likely people to have the same SNPs as you, because DNA is passed from parents to children. First cousins, aunts, and uncles may also have some of the same SNPs, but not as many as your first-degree relatives.

If I have a high-risk result, does this mean I will develop a certain disease?

No. These tests can indicate that your genetic makeup is associated with a higher than normal or lower than normal risk for certain conditions. But these tests do not provide or confirm any diagnosis of a certain medical condition.

If I’m low risk, does this mean I won’t develop the disease?

No. These tests provide information on your personal genetic risk for certain medical conditions. However, there are other risk factors that can make you less likely or more likely to develop certain diseases. One proven example is that smoking cigarettes increases risk for both lung cancer and heart disease.

The cellular age test says it measures the length of telomeres. What is a telomere?

Telomeres are DNA proteins at the ends of a chromosome. Telomeres protect the chromosome from degrading or from fusing to other chromosomes. As cells divide to make new cells, telomeres shorten. This means that as a person ages, some shortening of telomere lengths is normal. However, some people have more cellular damage, which is reflected by even shorter telomere lengths. Shorter telomere lengths are associated with a higher risk of developing heart disease and diabetes. Longer telomere lengths are associated with healthier DNA that has experienced less cellular damage.

Where can I learn more about SNP (“snip”) testing?

These resources can provide more information about different types of SNP testing and how the results are used.

How long will you keep my sample?

Typically, Defy Your DNA will retain samples for 2 years. However, if you prefer that your sample be discarded, you may notify Defy Your DNA in writing and we will discard your sample and all copies of your personal data in our possession within 60 days.

What is the refund policy?

If you change your mind and cancel your order before we ship your collection kit, we will refund 100% of your payment. If a kit has already been shipped, we will refund 90% of your payment within 60 days of your order date. Defy Your DNA does not offer refunds if we have received your sample at the lab or if it is >60 calendar days since your order date.


Still have a question? Chat with a customer service representative during regular business hours (8 AM to 5 PM, Pacific time).

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