Frequently Asked Questions
Is this testing approved by the FDA?
In general, the FDA does not review direct-to-consumer tests for general health and wellness purposes. The FDA considers these ‘risk assessment’ tests to be of low risk because they are not used to diagnose health conditions. Direct-to-consumer tests can also be called ‘direct access’ or ‘patient-authorized’ testing.
Defy your DNA is a Kashi brand. Kashi Clinical Laboratories is certified under the Clinical Laboratory Improvement Amendments (CLIA), and accredited by the College of American Pathology (CAP) and the American Society for Histocompatibility and Immunogenetics (ASHI).
Is this type of testing safe?
Yes, Kashi Clinical Labs is an accredited lab, licensed in all 50 states. Our lab provides results to physicians and their patients each day. Defy Your DNA is unique because it lets you choose your own tests based on what’s important to you.
In 2015, the American Association for Clinical Chemistry (AACC) – the leading professional society for laboratory science – first announced its support for increased consumer access to direct-to-consumer lab tests. AACC recommended that people only order these tests from CLIA-certified labs. Kashi is CLIA-certified and accredited by the College of American Pathologists (CAP).
Will you file with my insurance company?
Defy your DNA offers prepaid consumer-initiated testing. We do not file claims with insurance providers.
Can I use my flex spending card to pay for testing?
We accept VISA and MasterCard. Check with your benefits administrator for questions about using your flex spending card.
How soon will I get my kit?
We ship collection kits via the US Postal Service. You collect your sample and return it using a prepaid mailer. Kits are normally received in the laboratory 3-5 days after they are mailed.
How long does the testing process take?
Kashi Clinical Labs will return your Defy Your DNA test results with 2 weeks (10 business days).
What type of medical science is used to determine my results?
Kashi Clinical Labs uses a qPCR method to measure telomere length. Repeat testing can help evaluate what diet and exercise changes might be needed.
The cellular age test says it measures the length of telomeres. What is a telomere?
Telomeres are DNA proteins at the ends of a chromosome. Telomeres protect the chromosome from degrading or from fusing to other chromosomes. As cells divide to make new cells, telomeres shorten. This means that as a person ages, some shortening of telomere lengths is normal. However, some people have more cellular damage, which is reflected by even shorter telomere lengths. Shorter telomere lengths are associated with a higher risk of developing heart disease and diabetes. Longer telomere lengths are associated with healthier DNA that has experienced less cellular damage.
How long will you keep my sample?
Typically, Defy Your DNA will retain samples for 2 years. However, if you prefer that your sample be discarded, you may notify Defy Your DNA in writing and we will discard your sample and all copies of your personal data in our possession within 60 days.
What is the refund policy?
If you change your mind and cancel your order before we ship your collection kit, we will refund 100% of your payment. If a kit has already been shipped, we will refund 90% of your payment within 60 days of your order date. Defy Your DNA does not offer refunds if we have received your sample at the lab or if it is >60 calendar days since your order date.
Still have a question? Contact us here.